Due to COVID-19, our courier is experiencing significant delays. This has caused our standard delivery window to change accordingly. If you haven't received your order yet, please keep in mind that your order is most likely affected by this change in delivery time and may arrive outside the normal range. We're closely monitoring all information around COVID-19 and our expected delivery windows, and we sincerely appreciate your patience.
** UPDATED 09/10/20 **
Due to wildfires in norther and southern California many USPS facilities are closed. This means some packages may have to be rerouted to other facilities. This could cause some delay.
Use REPLY to any email notification you have received from us(skinpatico.com). This is the best way to let us know what is going on, this way we will have all of your information including email and order id. Here are other ways:
Ways to contact us:
REPLY to your email notification from skinpatico.com (Recommended)
2-7 business days depending on your region. If you placed your order Monday through Friday before 3pm (pst), your order will be shipped the same day. After 1pm your order will be shipped the next business day. We use USPS Priority Mail® or USPS First Class Package.
YES. Once your order has been shipped, you will receive a "Shipment Confirmation" email with the tracking number and tracking link. If you choose SMS Notification you will also be notified via text messaging when you order has been shipped and when it has been delivered.
YES. All personal information you submit on this site goes through our SSL (Secure Socket Layer). You can be confident in knowing that skinpatico.com is a verified Authorize.Net merchant. Authorize.Net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. More merchants trust Authorize.Net than any other payment gateway to process their commerce transactions securely.
f you do not receive your order within 7 to 10 days; check your email to see if you have received an email notification. This will contain your tracking number and a location to track your order. If you have not received an email notification please contact us ASAP. If you have received a notification and you have tracked your order but do not have your package please contact us.
The best way to do this is to reply to the Shipping Notification your received from us.
Contact us immediately. The best way to do this is, locate your Order Confirmation email. Use the "Reply" feature in your email and let us know what the issue is. This way we have all the information that is needed to fix the issue. Our customers NEVER pay for return shipping if damaged or incorrect.
Updates about your order will come through via your email address, however you may also opt to receive shipping updates via SMS, or text messages via your telephone devise. To get SMS updates do the following:
Once you have completed your order you will be directed to the Confirmation Page. Simply click on the Get shipping updates by SMS button and enter in your phone number.