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International Shipping Policy

International Shipping (Outside the U.S.)

Our International Shipping rates* are as follows for USPS FC International and USPS Priority Mail:

*Prices are subject to change without notice. Although much consideration is given to keep this information accurate; international shipping rates and policies are constantly changing.

Our International Shipping Zones:

NOTE: If you are in another location not listed here, please let us know and we will add the country depending on eligibility to your destination. Eligibility depends on many factors; mostly knowing the regulations for cosmetics and beauty supplies. Use our Contact Us Form >

International Shipping Terms & Conditions

Orders should not exceed $255.00 to qualify for international shipping however some consideration will be given to go beyond that on a one on one basis. Your international shipping qualifications will be determined after placing your order. Notification will be sent within 24-hours of order being placed.

International orders may take up to 48-hours to process.

Discounts

Discounts, offers, and coupons can not be applied to international orders unless specified otherwise by written consent by skinpatico staff or disclaimed on the offer. This includes the shipping cost, duties, taxes or product.

Note: If you refuse delivery of the shipment, you are responsible for payment of all return shipping fees and any applicable fees, duties, and taxes; in this case, all such return shipping fees and any applicable fees, duties, and taxes will be billed separately. Shipping fees are not refundable for undeliverable shipments or refused shipments.

Please note that shipping windows are estimates and delivery dates cannot be guaranteed.

U.S. Territories

skinpatico does ship to Puerto Rico, Guam, the U.S. Virgin Islands. Available ship methods are Basic or Preferred delivery for these territories. To ship to a U.S. territory, select the United States as the Ship-To country, then choose the appropriate U.S. territory in the State listing.

Additional policies

Import or VAT fees

We ship out all packages with DDU (delivered duties unpaid). This means that we do not collect VAT, Duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. You, the purchaser, are responsible for any VAT, Duties and/or taxes that are applied to your order.

VAT, Duties and/or taxes are separate than shipping fees and are set by your local Customs Agency. Please contact your local Customs Agency to discuss the possible fees that may be applied to your order.

Please note, if you choose to refuse the delivery, the order will be considered "uncollected." For any uncollected products (e.g. due to incorrect address or contact details, or unsuccessful deliveries due to courier not being able to reach you, or non-payment of the Charges (if applicable)) you will be charged an administrative cost: EU – EUR thirty (€ 30), and outside of EU – USD forty ($ 40), however not exceeding the total order value. Orders for uncollected products will automatically be canceled and you will be refunded any exceeding amount.

*Policys/Prices are subject to change without notice. Although much consideration is given to keep this information accurate; international shipping rates and policies are constantly changing.

You are welcome to cancel an order before shipment has been made. If you place an order and do not wish to proceed because of a notification you have received please let us know ASAP via email and we will cancel and refund the entire order amount. Cancellations must be completed before your order has been shipped.


Questions / Concerns?

Please email us at orders@skinpatico.com or use our Contact Us Form >