Returns & Refunds
We want you to be completely satisfied when shopping with us which is why we inspect your order carefully before shipping it to you. If a product did not meet your expectations or you are not satisfied with a purchase you may return the product for a replacement or a refund within 30 days of the receipt of your order. Send us a message now.
DAMAGED AND/OR DEFECTIVE OR ORDER ERRORS
If you have received damaged, defective or incorrectly shipped merchandise contact us within 10 business days of package receipt. We will rectify the order by forwarding a new product and a postage-paid return label. Please note, it is very important the damaged, defective or incorrect item is returned to us using the postage-paid return label provided to you by skinpatico.com. If the product is not returned to us nor received by our offices within 14 days of corrected item receipt, your credit card will be charged for the 2nd item, including applicable shipping fees.
Refunds are not provided on product(s) damaged in transit, defective products or incorrectly shipped products. However, exact product exchange and/or store credit (if applicable) will be provided. Please note that if you are instructed to return an item, COD returns will not be accepted.
HOW DO I RETURN A PRODUCT?
All returns MUST BE PRE-APPROVED via email. If a return is received without pre-approval, Return Authorization Number or an office generated postage label, it will not be accepted.
To return your product for a refund, replacement or exchange, just contact our Customer Service Department by e-mail or our contact form to receive a Return Authorization Number which will be assigned to track your request. All returns must have this number assigned so we can advise you where to return your item as some items ship from different locations.
If your product or shipping packaging is damaged, please do not discard it until you have received a Return Authorization Number or instructions on how to handle your return. If you discard either of these we will be unable to process your request.
After receiving your Return Authorization Number, carefully pack and send the package to the return location you have been directed to. For those items which shipped from our Processing Center, the return street address is:
1170 VIA IXTAPA
CORONA, CA 92882
IMPORTANT: SHIPPING FEES ARE NON-REFUNDABLE.
Please prominently include your Return Authorization Number on the shipping label or front of the package. We suggest you insure your return shipment and or adding a tracking number. We are not responsible for items which incur damages during return shipping or which we do not receive.
Please note: To receive credit for your return you must be within the 30 day return period and all original packaging and instructions must be included. We do not credit or refund orders received outside of the return period and we do not pay or credit return shipping fees.
California residents will be charged sales tax. Sales tax will be calculated on the final checkout page. Other states; sales tax will not be added to your order.
New Customer: Once you have completed the New Customer form you will be sent a “Welcome” email. This message will be sent to the email provided.
NEW ORDER: Once you have completed a new order you will receive an Order Notification email. This message will include detailed information about your order. Please review this information and confirm its accuracy. If changes are to be made; contact Customer Service immediately. When contacting Customer Service please include your order number and best method/time to contact you. In most cases, these issues can be resolved via email.
ORDER STATUS DELIVERED: Once your order has been processed, you will receive an email notification of shipping method and tracking number.
Phone Orders: Call 1-800-601-6763 M-F 9AM TO 5PM (PST). (Except holidays)